I think for a service including free delivery, it's not too bad.... It takes long time for wine to be listed yes, but I am not sure how is it compared to other wine storage service. There are some other small issues I experienced, but so far they are willing to sort out in a reasonable manner. You can arrange pick up at your address or at any Majestic Wine shop (still), for free. For free-of-charge-entry mixed cases you have to pack yourself, label it as mixed case not for itemized, and it will appear in your account as mixed case without content. You can only withdraw the whole case when you need to withdraw, of course. No matter the mixed case is to be itemised or not, it is not insured until it gets into warehouse. I think you can ask Lay and Wheeler to check if your parcel has arrived or not, even it will still take weeks if not months for it to be listed on the system.