We recently opened some Perret St Joseph 2012, that I bought a few years ago from Justerini's. The first bottle was corked to death, so we opened another, which was not. The contrast between the bottles was big and even the civilians could tell immediately the difference. I wrote to Justerini's asking whether they would refund the corked bottle. The initial response was less than impressive, stating something to the effect that this is a mature wine, so I can expect some oxidation and that since only one bottle was corked and the other was not, this was not a "systematic problem" with the wine, so tough: no refund, no replacement. I pointed out that oxidation was not the issue, but rather TCA and that it usually is only one or two bottles per case that are corked. After a longish delay, I was told that it is not their policy to offer credits or refunds, that on this occasion they would deign to credit my account for the bottle, but that this is a one-off and they will not do it again. I am not a major buyer from J+B by any means, but I do buy enough of their stuff on a regular basis, so they can easily check that I don't bother them about corked bottles on a frequent basis (can't remember if I ever did in fact), so their response is a little vexing. Especially, since Berry's has always been very civilised about such things as have the less-be-warranted merchants. It's hardly about the 15 pounds or so that the bottle cost and more to do with their customer service and future trust. Have anyone here been in a similar situation? What advice would people offer on how to proceed?